IT Manager

IT Strategy & Budget

• Develop and manage the IT capital expenditure (CAPEX) and operating expenditure (OPEX) budgets, ensuring all technology investments align with business needs and brand standards.
• Coordinate with the project management team, owners, and operators on IT space requirements, power, cooling, and structured cabling specifications.

System Procurement & Installation

• Identify, evaluate, and procure all necessary hotel-specific systems, including the Property Management System (PMS), Point-of-Sale (POS), Telephone System (PABX), Key Card System, High-Speed Internet Access (HSIA), Back-Office Systems, and other relevant technologies (e.g., CCTV, Digital Signage).
• Oversee the physical installation and configuration of the hotel's entire IT infrastructure, including servers, network equipment (routers, switches, firewalls), Wi-Fi access points, and end-user devices.

Vendor Management

• Manage all IT vendor relationships, contracts, and Service Level Agreements (SLAs). Oversee installation projects delivered by third-party contractors.

Security & Compliance

• Establish comprehensive IT security policies, standards, and procedures for all hotel systems and user access.
• Ensure compliance with all necessary industry and regulatory requirements (e.g., PCI DSS for credit card security).

Policy & Documentation

• Develop Standard Operating Procedures (SOPs) for IT operations, including backup/disaster recovery, system maintenance, and user support.
• Create and maintain complete documentation for the entire IT environment.

System Testing & Integration

• Lead the comprehensive testing of all systems, verifying functionality, reliability, and seamless integration between different applications (e.g., PMS to POS, Key Card System).
• Conduct network performance and stress testing.

User Training

• Develop and deliver training programs for all department heads and staff on the use of new hardware, software, and IT policies.
• Ensure all staff are proficient in using the core operational systems before the hotel opening.

Go-Live Support

• Provide intensive, hands-on support during the soft opening and grand opening period, resolving any immediate IT issues that arise.
• Establish the IT service desk/helpdesk function to handle initial support requests.

Handover to Operations

• Transition successfully installed and tested systems to the operational environment.
• Finalize all contracts, warranties, and support agreements.