ESG Manager - Environmental, Social and Governance

Operational Environmental Management

The reference regional role covers the implementation of policies related to energy efficiency, water consumption reduction, carbon footprint and waste management. In this management role, these duties translate into daily monitoring and direct coordination with operational departments.

Energy and emissions

• Collect and monitor electricity and fuel consumption data.
• Analyze consumption by occupancy, guest stay, available room or other indicators defined by the company.
• Coordinate energy consumption reduction plans with the departments involved.
• Verify good practices in energy efficiency.
• Collect information for calculating Scope 1 and 2 emissions and, where applicable, Scope 3 emissions.
• Document implemented efficiency measures and their results.

Water

• Understand overall consumption and, where information is available, consumption by area.
• Establish water consumption indicators linked to resort activity.
• Coordinate with Maintenance to identify leaks, losses or abnormal consumption.
• Oversee the implementation of water-saving devices and good practices.
• Promote alternatives to reduce water consumption without affecting safety or the guest experience.

Waste and circular economy

• Implement a waste separation system adapted to the facilities and local collection and treatment options.
• Identify the waste generated by each department.
• Coordinate the proper location and signage of waste separation points.
• Oversee waste weighing, recording and traceability.
• Verify the management of organic waste, packaging, glass, paper and cardboard, used oils, hazardous waste, electrical equipment and other waste streams.
• Maintain documentation for waste handover to authorized operators or suppliers.
• Promote actions to prevent waste generation and reduce single-use products.
• Coordinate reuse, repair, supplier return, donation or recovery initiatives where feasible.
• Monitor food waste together with Kitchen and Food & Beverage.
• Train teams on waste separation, storage and prevention.

Implementation of the ESG model during pre-opening

• Develop the resort’s pre-opening ESG plan together with Management and department heads.
• Identify the corporate, operational and documentation requirements that must be implemented before opening.
• Incorporate ESG criteria into the operating procedures of Maintenance, Housekeeping, Food & Beverage, Procurement, Human Resources, Quality and other areas.
• Create an ESG action schedule with owners, implementation dates and required evidence.
• Review planned facilities and operations to ensure they support energy efficiency, water conservation, waste separation and reduced environmental impacts.
• Verify with Procurement that the contracts, records, permits, protocols and authorized operators required for operations are in place.
• Support the initial assessment of the property’s environmental and social risks and impacts.
• Identify staff training needs before opening.
• Coordinate with Marketing on signage, waste separation points and guest-facing sustainability information materials.
• Conduct a pre-opening ESG assessment and present outstanding issues and actions to Management.

Social action and local community relations

• Support the preparation of an assessment of community needs and stakeholder groups.
• Identify social, educational and environmental organizations with which partnerships may be developed.
• Coordinate social projects approved by Management and the Corporate ESG Department.
• Promote training, employability and inclusion initiatives for the local population.
• Collaborate with Human Resources on actions to promote local employment and professional development.
• Promote corporate volunteering activities in accordance with company procedures.
• Maintain records of beneficiaries, activities, partnerships, contributions and results.
• Verify that social partnerships have defined objectives, owners, evidence and monitoring mechanisms.
• Coordinate communication with communities in a respectful, transparent and culturally appropriate manner.
• Identify potential impacts of resort activities on the community and report them to Management.
• Support the management of inquiries, expectations or complaints related to ESG matters.

Biodiversity and environmental protection

• Identify the main natural assets and ecosystems near the property.
• Coordinate the implementation of good practices to prevent impacts on local flora, fauna and habitats.
• Oversee compliance with internal rules related to activities on beaches, in gardens, coastal areas or natural spaces.
• Promote responsible criteria in landscaping, outdoor lighting and chemical use.
• Coordinate preventive actions against spills, pollution or unintended environmental harm.
• Collaborate with local organizations, experts or authorities on environmental initiatives when approved by the company.
• Develop awareness materials for employees and, where appropriate, guests.
• Record and report any incident that may affect the natural environment.
• approved biodiversity projects and document their results.

Responsible procurement and suppliers

• Collaborate with Procurement to introduce ESG criteria into supplier selection and evaluation.
• Promote the identification of local suppliers that meet quality, safety, legal and sustainability requirements.
• Review compliance with the environmental and social requirements established by the company.
• Support Legal and Procurement in incorporating sustainability and responsible conduct clauses into contracts and purchase orders.
• Monitor suppliers associated with waste, chemicals, laundry, food, maintenance and other relevant services.
• Promote lower-impact products, reusable or returnable formats and alternatives to single-use items.
• Coordinate corrective actions when non-compliance is identified.

ESG training and culture

• Prepare and deliver ESG training content during employee onboarding.
• Develop department-specific training.
• Prepare simple, practical materials in the languages required to facilitate understanding.
• Organize regular campaigns on water, energy, waste, biodiversity, responsible conduct and community relations.
• Train managers and department heads to apply and oversee ESG procedures.
• Maintain records of attendance, content, dates and training results.
• Identify reinforcement needs and propose new actions.
• Promote a network of ESG champions or ambassadors within the resort.

Indicator monitoring and reporting

• Collect ESG data from all departments for consolidated reporting.
• Validate the consistency and quality of the information received.
• Maintain evidence supporting each indicator.
• Update dashboards and corporate reporting systems.
• Analyze results and compare them with targets, budgets or previous periods.
• Prepare monthly reports for Resort Management and Corporate ESG.
• Ensure documentation is organized and available for audits.
• Avoid unsupported estimates and document the calculation criteria used.

Certifications, audits and action plans

• Coordinate implementation of the sustainability certification selected by the company.
• Interpret certification requirements and assign responsibilities across departments.
• Prepare checklists and compliance schedules.
• Collect policies, procedures, records, invoices, contracts, photographs and other evidence.
• Conduct internal audits and inspection rounds.
• Coordinate visits by external auditors or verifiers.
• Record non-conformities, observations and improvement opportunities.
• Develop and monitor action plans.
• Regularly report the level of compliance to Management.
• Ensure that certifications obtained are maintained and renewed.

ESG compliance and risk management

• Maintain an up-to-date register of legal and corporate requirements related to ESG duties.
• Monitor environmental conditions or commitments applicable to the project.
• Record ESG incidents and risks.
• Immediately inform Management and Corporate ESG of non-compliance or significant situations.
• Participate in preparing response protocols for environmental or social incidents.
• Promote a culture of transparency, prevention and accountability.

Cross-functional coordination

• Hold regular meetings with Management and department heads.
• Define owners and deadlines for each ESG action.
• Support departments in the practical application of procedures.
• Conduct operational rounds in guest rooms, kitchens, storage areas, technical areas, gardens, beaches and service areas.
• Document findings and communicate required actions.
• Facilitate the resolution of issues between departments.
• Report the resort’s needs, progress and challenges to the Corporate ESG Department.
• Share good practices and lessons learned.
• Participate in operational meetings addressing sustainability matters.