Learning and Development Manager

Pre-Opening Responsibilities

• Develop and implement a comprehensive pre-opening training plan for all departments in coordination with corporate HR and departmental heads.
• Create training manuals, standard operating procedures (SOPs), and induction materials aligned with brand standards.
• Plan and coordinate onboarding and orientation programs for new hires.
• Conduct training needs analysis (TNA) to identify skills gaps before opening.
• Assist in recruitment, assessment, and competency-based interviews during pre-opening.
• Set up the training room, materials, and digital learning systems.
• Develop brand culture training programs to instill service excellence and company values.
• Coordinate with operational leaders to ensure staff readiness before hotel opening.
• Develop Skills Management gap

Daily Operational Responsibilities

• Develop and execute the annual training calendar based on business goals and departmental needs.
• Conduct regular training needs analyses and recommend targeted learning interventionsCollaborate with departmental trainers for daily and monthly training plan
• Prepare and release monthly training plan for the Hotel and department
• Close follow up on ON job trainings for departments standard operating procedures
• Facilitate workshops on leadership, communication, customer service, and emotional intelligence.
• Manage performance management by assisting line managers in setting goals, monitoring performance, and conducting appraisals.
• Provide coaching and counselling to employees and managers to improve performance, resolve conflicts, and promote personal growth.
• Monitor and evaluate the effectiveness of training programs through feedback, observation, and performance indicators.
• Maintain accurate training records, attendance, and certification documentation.
• Partner with Department Heads to ensure training aligns with operational requirements and guest satisfaction goals.
• Support internal career development programs and succession planning.
• Ensure compliance with health and safety training standards and legal requirements.
• Lead employee engagement programs to enhance motivation and retention.
• Act as an emotional intelligence ambassador, promoting empathy, resilience, and positive communication across the hotel.
• Participate actively in HR projects such as employee wellness, recognition, and team-building activities.