Learning and Development Manager

Pre-Opening Responsibilities Develop and implement a comprehensive pre-opening training plan for all departments in coordination with corporate HR and departmental heads. Create training manuals, standard operating procedures (SOPs), and induction materials aligned with brand standards. Plan and coordinate onboarding and orientation programs for new hires. Conduct training needs analysis (TNA) to identify skills gaps before opening. Assist in recruitment, assessment, and competency-based interviews during pre-opening. Set up the training room, materials, and digital learning systems. Develop brand culture training programs to instill service excellence and company values. Coordinate with operational leaders to ensure staff readiness before hotel opening. Develop Skills Management gap Daily Operational Responsibilities Develop and execute the annual training calendar based on business goals and departmental needs. Conduct regular training needs analyses and recommend targeted learning interventionsCollaborate with departmental trainers for daily and monthly training plan Prepare and release monthly training plan for the Hotel and department Close follow up on ON job trainings for departments standard operating procedures Facilitate workshops on leadership, communication, customer service, and emotional intelligence. Manage performance management by assisting line managers in setting goals, monitoring performance, and conducting appraisals. Provide coaching and counselling to employees and managers to improve performance, resolve conflicts, and promote personal growth. Monitor and evaluate the effectiveness of training programs through feedback, observation, and performance indicators. Maintain accurate training records, attendance, and certification documentation. Partner with Department Heads to ensure training aligns with operational requirements and guest satisfaction goals. Support internal career development programs and succession planning. Ensure compliance with health and safety training standards and legal requirements. Lead employee engagement programs to enhance motivation and retention. Act as an emotional intelligence ambassador, promoting empathy, resilience, and positive communication across the hotel. Participate actively in HR projects such as employee wellness, recognition, and team-building activities.