MAINTANANCE DIRECTOR

1. Strategic Leadership

• Develop and implement the annual Engineering and Maintenance strategy aligned with hotel business objectives.
• Establish departmental goals, performance targets, and service standards.
• Provide leadership and direction to the Chief Maintenance and engineering team.
• Create continuous improvement initiatives focused on operational excellence.
• Drive innovation and efficiency throughout the maintenance function.
• Participate as a member of the hotel's leadership team.

2. Asset Management

• Develop and maintain a comprehensive asset management plan.
• Ensure the preservation and enhancement of all physical assets.
• Identify aging equipment and infrastructure requiring replacement or refurbishment.
• Establish long-term asset lifecycle programs.
• Create annual Capital Expenditure (CAPEX) plans.
• Recommend investments that improve reliability, efficiency, and guest experience.

Accountable For:

• Building structure
• Guest rooms
• Villas (if applicable)
• Electrical systems
• HVAC systems
• Plumbing infrastructure
• Generators
• Kitchen equipment
• Laundry equipment
• Elevators
• Fire protection systems
• Pools and water features
• Staff accommodation facilities

3. Financial Management

• Develop and manage the annual Engineering and Maintenance budget.
• Prepare and monitor CAPEX and OPEX expenditures.
• Ensure cost control measures are implemented without compromising quality.
• Analyze operating costs and identify efficiency opportunities.
• Approve maintenance contracts and service agreements within authorized limits.
• Prepare financial justifications for major projects and equipment replacement.

4. Engineering Governance and Oversight

• Ensure preventive maintenance programs are developed and effectively implemented by the Chief Maintenance.
• Review maintenance performance indicators regularly.
• Monitor equipment reliability and system availability.
• Evaluate root causes of recurring failures and implement corrective strategies.
• Ensure proper documentation and engineering records are maintained.
• Oversee engineering audits and inspections.

5. Health, Safety & Regulatory Compliance

• Ensure full compliance with:
• Local regulations
• Fire and life safety standards
• Environmental requirements
• Occupational health and safety legislation
• Catalonia corporate standards
• Chair or support safety committee meetings.
• Review risk assessments and mitigation plans.
• Ensure emergency preparedness plans are established and periodically tested.
• Lead compliance inspections with government authorities.

6. Sustainability & Energy Management

• Lead the hotel's sustainability strategy.
• Monitor energy and water consumption trends.
• Develop programs to reduce utility costs and environmental impact.
• Establish KPIs for resource efficiency.
• Support Catalonia sustainability objectives and ESG commitments.
• Evaluate renewable energy opportunities where feasible.

7. Project Management

• Lead major hotel renovation and refurbishment projects.
• Coordinate engineering input during new developments and upgrades.
• Ensure projects are delivered on time and within budget.
• Monitor contractor performance and project quality.
• Approve technical specifications for equipment procurement.
• Conduct project close-out reviews.

8. Vendor and Contractor Management

• Select, evaluate, and manage external contractors and service providers.
• Negotiate maintenance contracts and service agreements.
• Monitor contractor compliance with hotel policies.
• Conduct supplier performance reviews.
• Ensure contractor works meet applicable safety and quality standards.

9. Leadership & Talent Development

• Develop succession plans for key engineering positions.
• Mentor and coach the Chief Maintenance.
• Identify technical training requirements.
• Conduct performance evaluations.
• Foster a culture of accountability, teamwork, innovation, and safety.
• Support employee engagement initiatives.

10. Guest Experience Support

• Ensure engineering standards contribute to exceptional guest satisfaction.
• Review maintenance-related guest complaints and identify trends.
• Support operational departments during peak business periods.
• Ensure minimal disruption during maintenance and renovation activities.
• Maintain property appearance and functionality in line with Catalonia standards.