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Catalonia Grand ZanzibarZanzibar
Job typeFull-time
EducationNot specified
ExperienceAny
VehicleNot required
Job description
- Oversee daily restaurant operations, ensuring smooth service flows and guest satisfaction.
- Lead, train, and motivate the service team to deliver exceptional hospitality.
- Maintain high standards of cleanliness, hygiene, and service presentation.
- Handle guest inquiries, complaints, and VIP requests professionally.
- Develop and implement service procedures, SOPs, and promotional activities.
- Manage staff scheduling, performance, and operational planning.
- Work closely with the kitchen team to ensure menu consistency and timely service.
- Monitor revenue, control costs, and support upselling initiatives.
- Ensure compliance with safety, sanitation, and brand standards.
Requirements
- Diploma/Degree in Hospitality Management or related field.
- Minimum 8+ years of experience in F&B operations, with at least 2 years in a supervisory or managerial position.
- Strong leadership, communication, and problem-solving skills.
- Restaurant operations management
- Staff supervision and team development
- Guest service excellence & complaint resolution
- Revenue management and upselling strategies
- SOP implementation & quality assurance
- Reservation & seating coordination
- Hygiene, safety, and compliance management
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