Bellman

Guest Arrival & Departure Assistance

• Greet guests courteously at the entrance and lobby.
• Assist guests with loading and unloading luggage from vehicles.
• Escort guests to their rooms, explaining room features and hotel facilities.
• Deliver luggage to guest rooms promptly and safely.
• Assist with luggage pick-up upon check-out.

Luggage Handling & Storage

• Tag, record, and store guests’ luggage accurately in the luggage room.
• Ensure all luggage is handled carefully to prevent damage.
• Maintain proper control and tracking of stored items.
• Ensure trolleys and equipment are clean and in good condition.

Guest Support Services

• Provide information about hotel services, amenities, and surrounding areas.
• Assist guests with directions, transportation needs, taxi bookings, or shuttle services.
• Support guests with special needs, including elderly or disabled guests.
• Handle deliveries, messages, and packages for in-house guests.

Lobby & Entrance Management

• Maintain cleanliness and orderliness of the lobby, entrance, and driveway areas.
• Help manage lobby traffic to ensure guest safety and smooth operations.
• Support security by observing and reporting any suspicious activities.

Coordination With Departments

• Communicate effectively with Front Office, Concierge, Housekeeping, and Security to ensure smooth guest service.
• Notify Housekeeping about guest room escorting and any requests made during escort.

Other Responsibilities

• Assist with wake-up calls, room moves, and other guest requests as needed.
• Deliver amenities, parcels, and special items to rooms.
• Follow all hotel service standards, grooming guidelines, and safety procedures.
• Support emergency response efforts (guiding guests, assisting evacuation, etc.).