Butler

Guest Services & Personal Assistance Welcome VIP guests personally and provide a smooth check-in and orientation of their room or suite. Anticipate guest needs and preferences, ensuring all requests are fulfilled promptly. Handle personal guest requests such as packing/unpacking, garment care, shoe shining, and arranging in-room dining. Escort guests to rooms and provide a detailed orientation of amenities, services, and hotel facilities. Personalized Experience & Attention to Detail Maintain a detailed guest profile including preferences, special requests, and prior experiences. Ensure rooms are prepared according to guest preferences before arrival. Coordinate special occasions, surprises, or celebrations for guests. Offer tailored recommendations for dining, entertainment, local attractions, and transportation. Coordination with Departments Liaise with Housekeeping, F&B, Front Office, Concierge, and Engineering to ensure all guest requests are executed efficiently. Communicate guest preferences and special instructions to relevant departments. Monitor and follow up on service requests to ensure satisfaction. Administrative Duties Maintain accurate records of guest preferences, requests, and service logs. Prepare reports on VIP guest services and activities for management review. Assist in inventory management of butler supplies and in-room amenities. Guest Relations & Problem Resolution Handle guest complaints or service issues discreetly and professionally. Ensure timely escalation of complex issues to management when necessary. Maintain a high level of discretion and confidentiality at all times. Follow hotel protocols for guest safety, privacy, and security. Maintain professional appearance, grooming, and demeanor at all times. Exercise discretion when dealing with VIP guests and sensitive information.