Butler

Guest Services & Personal Assistance

• Welcome VIP guests personally and provide a smooth check-in and orientation of their room or suite.
• Anticipate guest needs and preferences, ensuring all requests are fulfilled promptly.
• Handle personal guest requests such as packing/unpacking, garment care, shoe shining, and arranging in-room dining.
• Escort guests to rooms and provide a detailed orientation of amenities, services, and hotel facilities.

Personalized Experience & Attention to Detail

• Maintain a detailed guest profile including preferences, special requests, and prior experiences.
• Ensure rooms are prepared according to guest preferences before arrival.
• Coordinate special occasions, surprises, or celebrations for guests.
• Offer tailored recommendations for dining, entertainment, local attractions, and transportation.

Coordination with Departments

• Liaise with Housekeeping, F&B, Front Office, Concierge, and Engineering to ensure all guest requests are executed efficiently.
• Communicate guest preferences and special instructions to relevant departments.
• Monitor and follow up on service requests to ensure satisfaction.

Administrative Duties

• Maintain accurate records of guest preferences, requests, and service logs.
• Prepare reports on VIP guest services and activities for management review.
• Assist in inventory management of butler supplies and in-room amenities.

Guest Relations & Problem Resolution

• Handle guest complaints or service issues discreetly and professionally.
• Ensure timely escalation of complex issues to management when necessary.
• Maintain a high level of discretion and confidentiality at all times.
• Follow hotel protocols for guest safety, privacy, and security.
• Maintain professional appearance, grooming, and demeanor at all times.
• Exercise discretion when dealing with VIP guests and sensitive information.