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Catalonia Grand ZanzibarZanzibar
Job typeFull-time
EducationNot specified
ExperienceAny
VehicleNot required
Job description
Online Sales Management
- Manage and update the hotel’s website, ensuring accurate room rates, packages, promotions, and availability.
- Maintain listings and optimize content on OTAs such as Booking.com, Expedia, Agoda, and others.
- Monitor online inventory to maximize room occupancy and revenue.
- Implement dynamic pricing strategies in coordination with the Revenue Management team.
Digital Marketing Support
- Collaborate with the Marketing team to plan and execute online campaigns to increase bookings.
- Support social media and email marketing efforts with online offers and promotions.
- Track digital advertising performance and suggest improvements for ROI.
Customer Experience & Engagement
- Respond promptly and professionally to online inquiries, reviews, and feedback.
- Monitor guest satisfaction across digital platforms and relay insights to management.
- Ensure a seamless online booking experience across all channels.
Analytics & Reporting
- Track and analyze website and performance metrics, including traffic, conversion rates, and booking trends.
- Prepare monthly e-commerce reports highlighting key insights, opportunities, and challenges.
- Benchmark competitor digital performance to identify best practices and opportunities.
Requirements
- Bachelor’s degree in marketing, Business Administration, Hospitality, or related field.
- Experience in e-commerce, online sales, or digital marketing (hospitality experience preferred).
- Analytical skills with the ability to interpret online performance data.
- Knowledge of digital marketing tools
- Results-driven with a focus on increasing online revenue.
- Attention to detail in managing online content and offers.
- Ability to work collaboratively with marketing, revenue management, and operations teams.
- Adaptability to evolving digital platforms and technologies.
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