Front Office & Receptionist
Planet Lodges & Lairs
The Front Office & Receptionist is the first point of contact for guests and plays a key role in creating a warm, professional, and memorable lodge experience. This role combines guest-facing reception duties with front office administration, ensuring smooth operations, efficient communication, and exceptional guest service.
Key responsibilities
● Welcome guests warmly, manage check-in/check-out, and handle reservations.
● Respond promptly to guest inquiries by phone, email, or in person.
● Provide accurate information on lodge facilities, services, and local attractions.
● Process payments, issue receipts, and maintain accurate financial records.
● Supervise daily reception operations and coordinate with other departments for seamless guest experiences.
● Handle guest complaints or concerns professionally, escalating when necessary.
● Maintain guest records, reports, and front office documentation.
● Ensure the reception area is clean, organized, and welcoming at all times.
● Assist with staff scheduling, attendance, and basic administrative duties as required.
Requirements
Before submitting your application, please ensure that
Your CV and cover letter are combined into one PDF document. Your full name is clearly shown in the application heading. The exact position you are applying for is clearly stated in the same heading.
