Job description
Front Office & Receptionist
- Planet Lodges & Lairs
The Front Office & Receptionist is the first point of contact for guests and plays a key role in creating a warm, professional, and memorable lodge experience. This role combines guest-facing reception duties with front office administration, ensuring smooth operations, efficient communication, and exceptional guest service.
Key responsibilities
● Welcome guests warmly, manage check-in/check-out, and handle reservations.
● Respond promptly to guest inquiries by phone, email, or in person.
● Provide accurate information on lodge facilities, services, and local attractions.
● Process payments, issue receipts, and maintain accurate financial records.
● Supervise daily reception operations and coordinate with other departments for seamless guest experiences.
● Handle guest complaints or concerns professionally, escalating when necessary.
● Maintain guest records, reports, and front office documentation.
● Ensure the reception area is clean, organized, and welcoming at all times.
● Assist with staff scheduling, attendance, and basic administrative duties as required.
Requirements
Before submitting your application, please ensure that
- Your CV and cover letter are combined into one PDF document.
- Your full name is clearly shown in the application heading.
- The exact position you are applying for is clearly stated in the same heading.
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