Reservations Officer
arusha-planet-lodge
The Reservations Officer is responsible for managing and coordinating reservations across all Planet Lodges & Lairs Camps properties. The role ensures accurate booking processing, room availability, guest information, and professional handling of inquiries. The position coordinates with Sales, Front Office, and Operations to ensure smooth guest experiences and supports upselling and strong relationships with travel partners.
Key responsibilities
○ Handle reservations for all properties (lodges and camps), including FIT, groups, travel agents, and tour operators.
○ Process booking confirmations, amendments, cancellations, and guest inquiries accurately and promptly.
○ Ensure reservation details, rates, and guest information are correctly entered into the reservation system.
○ Maintain accurate room inventory and availability records.
○ Respond to emails, phone calls, and online booking requests in a professional and timely manner.
○ Coordinate with Front Office, Sales, and Operations teams to ensure smooth guest arrivals and departures.
○ Assist in upselling accommodation, packages, and additional services where appropriate.
○ Communicate reservation details and special guest requests to relevant departments.
○ Follow company reservation policies, payment procedures, and booking guidelines.
○ Prepare daily reservation updates and reports as required.
○ Build and maintain positive relationships with travel agents, tour operators, and guests.
○ Support the Reservations Manager in achieving departmental goals and service standards.
Requirements
Before submitting your application, please ensure that
Your CV and cover letter are combined into one PDF document. Your full name is clearly shown in the application heading. The exact position you are applying for is clearly stated in the same heading.
