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Catalonia Grand ZanzibarZanzibar
Job typeFull-time
EducationNot specified
ExperienceAny
VehicleNot required
Job description
Handle all reservation requests via phone, email, and online platforms. Provide guests with accurate information about room types, rates, and hotel services. Ensure correct entry of reservations into the PMS system. Assist guests with special requests and preferences. Follow up on pending reservations and confirmations. Collaborate with front office and sales teams to optimize occupancy. Maintain records of cancellations, no-shows, and booking modifications.
Requirements
Diploma or certificate in Hospitality or related field preferred. Minimum 3 years' experience in hotel reservations or front office operations. Knowledge of hotel reservation systems (PMS/CRS). Excellent communication, customer service, and problem-solving skills.
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