Reservations Manager

General responsibility: -

• Lead, mentor, and manage the reservations team, fostering a culture of excellence, accountability, and professional growth.
• Develop, implement, and continuously refine reservation strategies, policies, and procedures to maximize revenue and operational efficiency.
• Monitor and optimize room inventory, pricing, and availability in alignment with revenue management objectives.
• Analyze booking trends, market conditions, and competitor activity to identify opportunities and inform decision-making.
• Ensure accurate and timely reporting of reservations data, forecasts, and performance metrics to senior management.
• Collaborate closely with Front Office, Revenue Management, Sales, and Marketing teams to ensure alignment on promotions, packages, and strategic initiatives.
• Resolve complex guest booking issues with professionalism, ensuring a high standard of service and guest satisfaction.
• Stay abreast of industry trends, technology advancements, and best practices to enhance departmental performance and innovation.

Operation responsibility: -

• Manage and supervise the reservations team, including training, scheduling, and performance evaluations.
• Develop and implement reservation policies and procedures to maximize efficiency and revenue.
• Monitor room inventory, rates, and availability to optimize occupancy and profitability.
• Analyze booking trends, forecasts, and market data to make informed decisions.
• Resolve guest complaints and handle complex booking issues professionally.
• Coordinate with front office, sales, and marketing departments to align on promotions and packages.
• Ensure accuracy and timely reporting of reservations data and statistics.
• Stay updated on industry trends, competitor offerings, and booking technologies.