Hostess

Greeting guests warmly upon arrival. Managing reservations through phone calls and booking systems. Seat management, ensuring the restaurant runs smoothly by coordinating seating arrangements. Customer inquiry handling with accurate and helpful information. Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book Being attentive to guest requests Escort members to their preferred table or reserved table and seat members according to restaurant standards Take telephone bookings and document in the Reservation book according to restaurant standards Be attentive to members and resolve their complaints where possible, reporting all incidents to your supervisor Maintain responsibility of cleanliness of hostess stations Maintain responsibility of cleanliness of all menus and drink menus Maintain detailed knowledge of menu and Hotel Information including daily specials Ensure tables are cleared quietly and efficiently Complete dockets accurately and clearly Maintain current information on all general activities of the Hotel