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Catalonia Grand ZanzibarZanzibar

Job typeFull-time

EducationNot specified

ExperienceAny

VehicleNot required

Job description

Greeting guests warmly upon arrival.
Managing reservations through phone calls and booking systems.
Seat management, ensuring the restaurant runs smoothly by coordinating seating arrangements.
Customer inquiry handling with accurate and helpful information.
Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
Being attentive to guest requests
Escort members to their preferred table or reserved table and seat members according to restaurant standards
Take telephone bookings and document in the Reservation book according to restaurant standards
Be attentive to members and resolve their complaints where possible, reporting all incidents to your supervisor
Maintain responsibility of cleanliness of hostess stations
Maintain responsibility of cleanliness of all menus and drink menus
Maintain detailed knowledge of menu and Hotel Information including daily specials
Ensure tables are cleared quietly and efficiently
Complete dockets accurately and clearly
Maintain current information on all general activities of the Hotel

Requirements

Diploma in Hospitality Management or any related field
4+ years' experience in Food and Beverage operation especially in Hostess or Waitress
Communication Skills: Clear and polite communication is crucial, given the nature of the role that involves extensive guest interaction.
Multilanguage skills are added advantage
Organizational Ability: Effectively managing bookings and seating arrangements without causing delays or confusion.
Multitasking Ability: Balancing various tasks simultaneously, such as answering calls and attending to incoming guests.
Customer Service Skills: Creating a welcoming and accommodating environment.

About the company

Catalonia Grand Zanzibar

Hotel

LocationZanzibar

View company profile

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Catalonia Grand ZanzibarZanzibar

Job typeFull-time

EducationNot specified

ExperienceAny

VehicleNot required

Job description

Greeting guests warmly upon arrival.
Managing reservations through phone calls and booking systems.
Seat management, ensuring the restaurant runs smoothly by coordinating seating arrangements.
Customer inquiry handling with accurate and helpful information.
Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
Being attentive to guest requests
Escort members to their preferred table or reserved table and seat members according to restaurant standards
Take telephone bookings and document in the Reservation book according to restaurant standards
Be attentive to members and resolve their complaints where possible, reporting all incidents to your supervisor
Maintain responsibility of cleanliness of hostess stations
Maintain responsibility of cleanliness of all menus and drink menus
Maintain detailed knowledge of menu and Hotel Information including daily specials
Ensure tables are cleared quietly and efficiently
Complete dockets accurately and clearly
Maintain current information on all general activities of the Hotel

Requirements

Diploma in Hospitality Management or any related field
4+ years' experience in Food and Beverage operation especially in Hostess or Waitress
Communication Skills: Clear and polite communication is crucial, given the nature of the role that involves extensive guest interaction.
Multilanguage skills are added advantage
Organizational Ability: Effectively managing bookings and seating arrangements without causing delays or confusion.
Multitasking Ability: Balancing various tasks simultaneously, such as answering calls and attending to incoming guests.
Customer Service Skills: Creating a welcoming and accommodating environment.