Housekeeping Manager

Develop and implement the Housekeeping Department’s pre-opening plan in line with the hotel’s project timeline.Prepare standard operating procedures (SOPs) for all housekeeping activities.Identify and plan manpower requirements, including recruitment, selection, and training of the housekeeping team.Coordinate with procurement and project teams for ordering linen, uniforms, cleaning equipment, and guest supplies.Oversee setup and furnishing of guest rooms, public areas, and back-of-house spaces to ensure readiness before opening.Assist in developing the departmental budget for pre-opening and operational phases.Participate in mock-up room inspections and provide recommendations to ensure brand standards are met.Conduct training programs to familiarize the team with hotel standards, cleaning procedures, and safety protocols.Establish inventory control systems and par stock levels for linen, amenities, and cleaning materials.Work closely with Engineering and Project teams to ensure cleanliness and readiness of the property before handover.Plan, organize, and direct the daily housekeeping operations of the hotel.Supervise and coordinate the activities of room attendants, public area attendants, and laundry staff.Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure quality standards are met.Maintain stock levels of cleaning supplies, linen, and guest amenities; ensure proper inventory control.Prepare and manage the housekeeping department budget, including cost control and forecasting.Train, motivate, and evaluate team members to ensure efficiency, discipline, and service excellence.Develop cleaning schedules and preventive maintenance plans for all areas.Ensure compliance with health, safety, and hygiene standards.Coordinate with the Front Office, Maintenance, and other departments to ensure smooth operations and guest satisfaction.Handle guest complaints and requests promptly and professionally.Implement and monitor environmental and sustainability initiatives within the department.Prepare departmental reports and submit them to management as required.

Diploma or Degree in Hospitality Management or related field.Minimum of 10 years of experience in housekeeping management in a 4- or 5-star hotel environment.Strong leadership, organizational, and interpersonal skills.Excellent attention to detail and ability to multitask.Knowledge of cleaning chemicals, sanitation standards, and safety procedures.Proficient in housekeeping systems and Microsoft Office applications.Ability to work flexible hours, including weekends and holidays.Strong communication skills in English (additional languages are an advantage).Budgeting and cost controlProblem-solving and decision-makingTime management and organizational skillsHigh standards of cleanliness and hygiene