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Catalonia Grand ZanzibarZanzibar
Job typeFull-time
EducationNot specified
ExperienceAny
VehicleNot required
Job description
- Receive, check, and record all guest laundry, dry-cleaning, and pressing items.
- Ensure all items are properly tagged, sorted, and processed according to fabric type and guest instructions.
- Inspect clothing for stains, damages, and special care requirements before processing.
- Communicate with guests regarding special handling, delays, or garment issues when required.
- Ensure prompt and accurate delivery of cleaned items to guest rooms.
- Operate laundry machines safely and efficiently, including washing, drying, and pressing equipment.
- Follow hotel standards for stain removal, garment care, and fabric handling.
- Ensure proper folding, packaging, and presentation of finished items.
- Maintain cleanliness and organization of the valet and laundry areas.
- Maintain logs for laundry received, processed, and delivered.
- Track guest charges accurately and communicate billing to the front office or cashier.
- Report lost, damaged, or missing items immediately to the Laundry Supervisor.
- Provide friendly, discreet, and professional service to all guests.
- Handle guest requests, complaints, and concerns promptly and courteously.
- Maintain confidentiality and respect for guest property at all times.
Requirements
- Previous experience in hotel laundry operations or similar role preferred.
- Knowledge of garment care, fabrics, and laundry equipment operation.
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced environment with minimal supervision.
- Good communication and customer service skills.
- Physically fit to lift, carry, and stand for extended periods.
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