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Catalonia Grand ZanzibarZanzibar
Job typeFull-time
EducationNot specified
ExperienceAny
VehicleNot required
Job description
Night Audit & Accounting Duties
- Complete the daily night audit process for all hotel revenue outlets.
- Reconcile and verify all financial transactions, folios, and postings.
- Balance room charges, payments, allowances, and corrections.
- Prepare and distribute audit reports, summaries, and financial statements to management.
- Review and correct discrepancies in guest accounts, billing, and POS transactions.
- Ensure all departments close their daily sales correctly.
Administrative Support
- Prepare daily front office reports (Room Status Report, Occupancy, Rate Variance, No-Show List, etc.).
- Update guest profiles, reservations, and room inventory in the PMS.
- Coordinate with Housekeeping for early morning arrivals.
- Manage lost & found records and logbooks during the shift.
Daily Financial Reconciliation
- Verify, balance, and reconcile all daily hotel revenue transactions from Front Office, F&B outlets, Spa, and other revenue centers.
- Ensure all posting discrepancies are identified and corrected before closing the business day.
- Reconcile payment methods including cash, credit cards, mobile payments, city ledger, and deposits.
Night Audit Processing
- Execute end-of-day (EOD) procedures in the Property Management System (PMS) and Point-of-Sale (POS) systems.
- Review room revenues, taxes, service charges, discounts, adjustments, and allowances.
- Close financial batches and ensure all systems roll over correctly.
Financial Reporting & Documentation
- Prepare and submit the daily revenue report to the Finance Manager and General Manager.
- Generate reports such as:
- Daily Business Report (DBR)
- Manager Flash Report
- Room Revenue Summary
- Cashiering Report
- Rate Variance Report
- No-show, cancellations, and complimentary room reports
- File and archive all audit documents according to finance SOPs.
Cash & Payment Control
- Audit cashier float transactions for Front Office and verify cash handling procedures.
- Review and reconcile credit card batches, ensuring correct transmission to the bank.
- Verify all paid-outs, refunds, and corrections comply with approval limits.
- Ensure strict application of financial controls to prevent fraud and errors.
City Ledger & Accounts Receivable Support
- Review direct billing transactions and verify documentation completeness.
- Check approvals for corporate and travel agent charges.
- Prepare next-day handover for Accounts Receivable follow-up.
Internal Controls & Compliance
- Ensure all Front Office financial processes comply with company accounting policies and internal audit standards.
- Report irregularities, unbalanced postings, and policy violations to the Finance Manager.
- Monitor system access rights and cashiering logins to identify inconsistencies.
System & Data Integrity
- Ensure accurate postings in PMS/POS and identify any system sync issues.
- Verify rate codes, package inclusions, and tax setups for accuracy.
- Assist Finance in identifying training gaps for the Front Office team related to billing and posting.
Coordination With Finance Department
- Provide Finance with all supporting documents for the monthly closing process.
- Escalate discrepancies requiring financial investigation.
- Communicate with FO Supervisor/Manager to correct recurring posting errors or policy gaps.
Guest Account Management
Review in-house balances, credit limits, and payment guarantees.
Ensure all guest folios are accurate and properly supported.
Audit and adjust routing instructions and package breakdowns.
Requirements
- Diploma or Degree in Accounting, Finance or related field.
- 4+ years’ experience in Front Office accounting roles
- Hotel night audit experience is an advantage.
- Strong numerical and analytical skills.
- Familiarity with hotel PMS systems (Opera/Protel/Fidelio or similar).
- Proficient in MS Excel and basic accounting processes.
- Excellent communication and customer service skills.
- Ability to work independently with minimal supervision.
- Must be trustworthy, detail-oriented, and able to work night shifts.
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