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Catalonia Grand ZanzibarZanzibar

Job typeFull-time

EducationNot specified

ExperienceAny

VehicleNot required

Job description

Deliver room service orders promptly and in a courteous manner.
Set up trolleys/trays neatly and according to hotel standards.
Present bills, handle payments, and ensure accurate posting through POS.
Collect used trays/trolleys from guest floors and maintain cleanliness.
Assist guests with menu questions and make appropriate recommendations.
Ensure all in-room dining equipment, cutlery, and tableware are clean and polished.
Follow hygiene, food safety, and grooming standards consistently.
Replenish condiments, amenities, and supplies as required.
Coordinate with kitchen and F&B team to ensure timely service.
Handle guest complaints politely and inform supervisors when needed.

Requirements

Certificate/diploma in Hospitality or Tourism Management or Food and Beverage service is an advantage.
4+ experience in F&B service, room service experience is added advantage
Strong communication skills and customer-service attitude.
Experience in Food and Beverage call centre is added advantage
Ability to work under pressure and flexible hours.
Neat appearance and professional behavior.

About the company

Catalonia Grand Zanzibar

Hotel

LocationZanzibar

View company profile

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Catalonia Grand ZanzibarZanzibar

Job typeFull-time

EducationNot specified

ExperienceAny

VehicleNot required

Job description

Deliver room service orders promptly and in a courteous manner.
Set up trolleys/trays neatly and according to hotel standards.
Present bills, handle payments, and ensure accurate posting through POS.
Collect used trays/trolleys from guest floors and maintain cleanliness.
Assist guests with menu questions and make appropriate recommendations.
Ensure all in-room dining equipment, cutlery, and tableware are clean and polished.
Follow hygiene, food safety, and grooming standards consistently.
Replenish condiments, amenities, and supplies as required.
Coordinate with kitchen and F&B team to ensure timely service.
Handle guest complaints politely and inform supervisors when needed.

Requirements

Certificate/diploma in Hospitality or Tourism Management or Food and Beverage service is an advantage.
4+ experience in F&B service, room service experience is added advantage
Strong communication skills and customer-service attitude.
Experience in Food and Beverage call centre is added advantage
Ability to work under pressure and flexible hours.
Neat appearance and professional behavior.