Security Manager

Policy and Procedure Development Develop, implement, and regularly update security policies, procedures, and crisis management plans in compliance with local regulations and industry standards. Team Leadership & Management Recruit, train, schedule, and supervise the hotel security staff. Provide leadership, guidance, and ongoing training for the security team, including techniques for conflict resolution and customer service. Security Operations & Systems Oversee and manage surveillance systems (CCTV), access control systems, key control systems (especially master keys), and alarm systems. Coordinate security patrols and ensure effective monitoring of all hotel areas, including restricted access points. Incident Management & Investigation Respond promptly to all security-related incidents, emergencies, and alarms. Conduct thorough investigations of all security breaches, thefts, accidents, and suspicious activities, collaborating with local law enforcement when necessary. Prepare detailed and accurate reports on all incidents. Risk Assessment & Prevention Conduct regular security audits and risk assessments to identify vulnerabilities and recommend preventative measures. Implement crime prevention strategies for guests and staff. Liaison Maintain strong working relationships with hotel management, department heads, and external authorities, such as police and fire departments. Training Conduct training for all hotel staff on emergency procedures (e.g., fire, evacuation), security protocols, and general safety awareness.