Security Manager

Policy and Procedure Development

• Develop, implement, and regularly update security policies, procedures, and crisis management plans in compliance with local regulations and industry standards.

Team Leadership & Management

• Recruit, train, schedule, and supervise the hotel security staff.
• Provide leadership, guidance, and ongoing training for the security team, including techniques for conflict resolution and customer service.

Security Operations & Systems

• Oversee and manage surveillance systems (CCTV), access control systems, key control systems (especially master keys), and alarm systems.
• Coordinate security patrols and ensure effective monitoring of all hotel areas, including restricted access points.

Incident Management & Investigation

• Respond promptly to all security-related incidents, emergencies, and alarms.
• Conduct thorough investigations of all security breaches, thefts, accidents, and suspicious activities, collaborating with local law enforcement when necessary.
• Prepare detailed and accurate reports on all incidents.

Risk Assessment & Prevention

• Conduct regular security audits and risk assessments to identify vulnerabilities and recommend preventative measures.
• Implement crime prevention strategies for guests and staff.

Liaison

• Maintain strong working relationships with hotel management, department heads, and external authorities, such as police and fire departments.

Training

• Conduct training for all hotel staff on emergency procedures (e.g., fire, evacuation), security protocols, and general safety awareness.