Security Manager

Policy and Procedure Development: Develop, implement, and regularly update security policies, procedures, and crisis management plans in compliance with local regulations and industry standards.Team Leadership & Management: Recruit, train, schedule, and supervise the hotel security staff.Provide leadership, guidance, and ongoing training for the security team, including techniques for conflict resolution and customer service.Security Operations & Systems: Oversee and manage surveillance systems (CCTV), access control systems, key control systems (especially master keys), and alarm systems.Coordinate security patrols and ensure effective monitoring of all hotel areas, including restricted access points.Incident Management & Investigation:Respond promptly to all security-related incidents, emergencies, and alarms.Conduct thorough investigations of all security breaches, thefts, accidents, and suspicious activities, collaborating with local law enforcement when necessary.Prepare detailed and accurate reports on all incidents.Risk Assessment & Prevention:Conduct regular security audits and risk assessments to identify vulnerabilities and recommend preventative measures.Implement crime prevention strategies for guests and staff.Liaison: Maintain strong working relationships with hotel management, department heads, and external authorities, such as police and fire departments.Training: Conduct training for all hotel staff on emergency procedures (e.g., fire, evacuation), security protocols, and general safety awareness.

Experience: Proven experience in a security management role, preferably within the hospitality industry or a related field (e.g., law enforcement, military, corporate security).Knowledge: Strong knowledge of security systems, procedures, regulations, and emergency response planning.Leadership: Demonstrated ability to lead, motivate, and manage a security team.Soft Skills: Emotional Intelligence, Ability to remain calm and objective while thinking clearly under pressure during emergencies.Communication: Excellent verbal and written communication skills for interacting with guests, staff, and authorities, and for writing reports.Integrity: High degree of honesty, integrity, and discretion, especially when handling confidential information.Certifications: Security training and relevant certifications are often required, especially in Investigation, Internal affairs, Criminal Management, Emergency preparedness guide