Security Supervisor

1. Operational Supervision

• Supervise the security guards during daily and night shifts.
• Coordinate internal and external patrols throughout the hotel to prevent incidents.
• Monitor access points, doors, sensitive areas, storage rooms, and the hotel perimeter.
• Review control logs, shift reports, and security records.

2. Guest and Employee Protection

• Ensure a secure environment for guests and staff in all hotel areas.
• Respond immediately to emergencies, accidents, thefts, or any risk situations.
• Support guest assistance protocols in sensitive situations (PMSR – Protection, Management, Safety & Response).

3. Compliance and Control

• Ensure that all hotel security policies and procedures are strictly followed.
• Supervise the functioning and maintenance of security equipment: CCTV systems, radios, alarms, detectors, and access control systems.
• Verify the correct use of uniforms, equipment, and conduct from the security team.

4. Administrative Management

• Prepare daily reports, incident reports, and event logs.
• Maintain the hotel’s risk assessment updated and participate in internal audits.
• Coordinate team training in first aid, emergency response, evacuation, crisis management, and fire prevention.
• Assist in internal investigations related to incidents or losses.

5. Interdepartmental Coordination

• Work closely with Front Office, Maintenance, Housekeeping, and Human Resources.
• Participate in operational meetings and report relevant findings to the Security Manager.
• Coordinate with local authorities when required (police, medical services, fire department).