Security Officer

1Patrols and Monitoring

• Conduct regular internal and external patrols across all hotel areas.
• Monitor entrances, exits, restricted zones, and high‑risk areas.
• Ensure all safety equipment and emergency exits are functioning properly.

2. Incident Response

• Respond promptly to emergencies, accidents, alarms, or suspicious activities.
• Assist guests and employees in any safety‑related situation.
• Provide first response support until specialized assistance arrives (medical, police, fire department).

3. Compliance and Safety Control

• Enforce hotel security policies, procedures, and regulations.
• Operate and monitor CCTV systems, radios, and communication equipment.
• Report any maintenance or safety hazards identified during patrols.

4. Documentation & Reporting

• Complete incident reports, logbook entries, and daily activity reports.
• Communicate relevant security findings to the Security Supervisor.
• Maintain accurate records of key control, visitor logs, and access authorizations.

5. Guest Service & Interaction

• Provide assistance and guidance to guests in a courteous and professional manner.
• Support the hotel’s customer service standards while maintaining vigilance.
• Handle guest concerns related to safety with confidentiality and discretion.