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Catalonia Grand ZanzibarZanzibar
Job typeFull-time
EducationNot specified
ExperienceAny
VehicleNot required
Job description
- Welcome guests warmly and provide detailed information about spa services.
- Manage reservations, appointments, and daily spa schedule.
- Handle telephone, email, and walk-in inquiries professionally.
- Process payments, issue receipts, and maintain accurate records.
- Coordinate with therapists regarding treatment schedules and guest preferences.
- Update guest history, preferences, and feedback in the system.
- Ensure smooth check-in and check-out process for spa guests.
- Handle daily billing accuracy, and end-of-day reports.
- Maintain reception area cleanliness and display of spa retail items.
- Assist with retail sales, inventory, and replenishment.
Requirements
- Certificate, Diploma, or Degree in Hospitality, Front office, or related field.
- Minimum 3 years’ experience as a receptionist or Front Desk Agent (hotel experience preferred).
- Strong communication and customer service skills.
- Proficient in MS Office and hotel PMS systems.
- Fluent in English; additional languages are an added advantage.
- Professional, friendly, and customer-oriented personality.
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