Telephone Operator

Handling calls

• Answer all incoming calls promptly, courteously, and professionally.
• Transfer calls to appropriate departments or extensions.
• Handle outgoing calls for guests and staff as per hotel procedures.
• Provide clear and accurate information about hotel services, facilities, and general inquiries.

Guest Communication & Support

• Record and deliver guest messages, wake-up calls, and special communication requests.
• Assist guests with telephone-related concerns, including international call support.
• Maintain confidentiality of all guest information and room numbers.

Emergency & Security Communication

• Follow emergency communication procedures (fire alarms, medical emergencies, evacuations).
• Relay important information to the appropriate teams during incidents.
• Monitor and report any suspicious calls, behavior, or security risks.

Coordination With Departments

• Communicate guest requests promptly to Housekeeping, Maintenance, Front Office, or other departments.
• Update departments with internal communication and operational messages.
• Assist in coordinating guest services such as transportation, wake-up calls, and room service when required.

Administrative & System Duties

• Operate the telephone switchboard and communication systems effectively.
• Update internal telephone lists, extensions, and departmental contact information.
• Maintain records of wake-up calls, message logs, and communication reports.
• Report telephone system issues to IT or Engineering for troubleshooting.