Assistant Front Office Manager

Front Office Operations

• Supervise daily front office activities including reception, reservations, concierge, and guest services.
• Ensure efficient check-in, check-out, and registration procedures.
• Monitor front desk staff performance and provide guidance and support.
• Handle guest complaints and resolve issues promptly and professionally.
• Ensure smooth communication between front office and other departments.

Staff Management

• Assist in recruitment, training, and onboarding of front office staff.
• Schedule shifts, manage attendance, and allocate resources effectively.
• Coach, mentor, and motivate staff to maintain high service standards.
• Conduct performance evaluations and provide feedback to staff.

Guest Service & Satisfaction

• Ensure that guests receive professional, courteous, and personalized service.
• Monitor guest feedback and recommend improvements to enhance service quality.
• Coordinate VIP arrivals, special requests, and guest amenities.

Administrative & Financial Duties

• Assist in managing front office budgets, cash handling, and billing procedures.
• Ensure accuracy of room rates, postings, and guest accounts.
• Prepare daily, weekly, and monthly reports for management.
• Maintain records of guest feedback, reservations, and incidents.
• Ensure front office operations comply with hotel policies, procedures, and safety regulations.
• Maintain confidentiality of guest information and sensitive data.
• Implement and uphold standard operating procedures (SOPs) for front office operations.