Concierge

Guest Services & Assistance

• Welcome guests warmly and provide a professional, courteous service.
• Assist guests with inquiries regarding hotel facilities, services, and local attractions.
• Arrange transportation, including taxis, shuttle services, or car rentals.
• Make restaurant reservations, tour bookings, and event arrangements.
• Handle VIP, special requests, and personalized services for high-value guests.

Communication & Coordination

• Liaise with Front Office, Housekeeping, F&B, Engineering, and other departments to ensure smooth guest service.
• Communicate guest preferences, special requests, or feedback to relevant teams.
• Follow up on guest requests and ensure timely completion.

Information & Recommendations

• Provide accurate information about local attractions, entertainment, shopping, and dining options.
• Offer suggestions tailored to guest preferences and interests.
• Maintain updated knowledge of local events, tours, and transportation schedules.

Administration & Documentation

• Record guest requests, reservations, and special instructions accurately.
• Maintain concierge desk materials, brochures, and reference guides.
• Track and manage tickets, bookings, and reservations handled by the concierge team.

Guest Experience & Quality Assurance

• Ensure all guests receive prompt, personalized, and professional attention.
• Monitor guest satisfaction and report trends or recurring issues to management.
• Maintain professional appearance and demeanor at all times.
• Follow hotel safety and security protocols when coordinating guest services.