Front Office Receptionist

Guest Services Welcome guests courteously and professionally upon arrival. Handle check-in and check-out procedures efficiently. Provide accurate information about hotel services, facilities, and local attractions. Assist guests with special requests, room changes, and reservations. Address guest concerns or complaints and escalate when necessary. Front Desk Operations Manage telephone switchboard, respond to calls, and redirect messages. Maintain updated guest records and ensure accuracy of information in the PMS (Opera/Protel/Fidelio or relevant system). Handle guest payments, deposits, and billing procedures. Prepare and distribute room keys, registration cards, and welcome materials. Ensure the front desk area is tidy, organized, and presentable. Administrative & Coordination Duties Prepare daily reports such as arrivals, departures, and in-house guest lists. Coordinate with Housekeeping, Engineering, and other departments to ensure guest needs are met. Manage and record lost & found items according to hotel policy. Receive and sort mail, messages, and deliveries for guests. Assist with data entry, filing, and general office tasks. Service Quality & Professionalism Maintain high standards of grooming and personal presentation. Follow company policies, SOPs, and safety procedures. Support the Front Office team during peak times. Promote hotel services, upsell rooms, and inform guests about promotions.