General Housekeeping Supervisor – Public Areas & Rooms

Supervision & Team Management

• Supervise and coordinate housekeeping staff, including room attendants, public area attendants, and housekeeping assistants.
• Provide training, guidance, and support to staff to ensure adherence to hotel standards.
• Monitor staff performance, attendance, and conduct, providing feedback to management when necessary.
• Promote teamwork, motivation, and discipline within the housekeeping team.

Cleaning Operations & Quality Control

• Oversee cleaning and maintenance of guest rooms, suites, corridors, and public areas (lobby, restaurants, restrooms, and recreational areas).
• Conduct regular inspections of rooms and public areas to ensure cleanliness, presentation, and hygiene standards.
• Identify maintenance or repair issues and communicate with Engineering or relevant departments.
• Ensure proper preparation of VIP rooms and special guest requests.

Workflow & Scheduling

• Assist in planning daily cleaning schedules and task allocations for the housekeeping team.
• Monitor workflow to ensure timely and efficient cleaning, especially during high occupancy periods.
• Ensure proper use and storage of cleaning equipment, tools, and chemicals.

Guest Service & Complaints Handling

• Respond promptly to guest requests, complaints, and feedback related to room and public area cleanliness.
• Ensure guest rooms are prepared to exceed expectations, including amenities, linen, and cleanliness standards.
• Monitor and maintain quality control measures for both rooms and public areas.

Inventory & Supplies

• Monitor stock levels of cleaning supplies, guest amenities, and linen, and report to management for replenishment.
• Ensure proper handling and storage of housekeeping supplies and equipment.

Safety & Compliance

• Ensure adherence to health, safety, and hygiene standards in all housekeeping operations.
• Conduct staff training on safe handling of cleaning chemicals and equipment.
• Promote a safe and secure working environment for all team members.

Reporting

• Maintain records of inspections, cleaning schedules, and staff attendance.
• Report operational issues, staff performance, and guest feedback to the Assistant Housekeeping Manager.