Housekeeping Supervisor – Public Area

Supervision & Team Management

• Supervise and coordinate the activities of public area attendants and support staff.
• Train, guide, and motivate the team to maintain cleanliness and service standards.
• Monitor staff performance, attendance, and adherence to hotel policies.
• Ensure staff follow proper grooming, uniform, and conduct standards.

Cleaning & Quality Control

• Oversee the cleaning and maintenance of public areas, including lobby, corridors, restrooms, restaurants, lounges, elevators, and recreational areas.
• Conduct regular inspections to ensure cleanliness, hygiene, and presentation meet hotel standards.
• Identify and report maintenance or repair issues to the Engineering Department.
• Ensure proper handling and use of cleaning equipment and chemicals.

Guest Service

• Respond promptly to guest requests, inquiries, or complaints related to public area cleanliness.
• Ensure the lobby and all public areas are always presentable and welcoming to guests.
• Assist in preparing VIP or special event areas as required.

Workflow & Scheduling

• Assist in planning daily cleaning schedules and allocate tasks efficiently among staff.
• Monitor staff workflow to ensure timely completion of cleaning duties.
• Ensure proper rotation and coverage for all public areas, especially during peak periods.

Inventory & Supplies

• Monitor stock levels of cleaning supplies, equipment, and consumables for public areas.
• Report shortages to management and ensure proper storage and maintenance of supplies.

Safety & Compliance

• Ensure adherence to health, safety, and hygiene standards.
• Train staff on safe handling of cleaning chemicals and equipment.
• Promote a safe and secure working environment for all public area staff.

Reporting

• Maintain records of inspections, cleaning schedules, and staff performance.
• Report operational issues, staff performance, and guest feedback to the Assistant Housekeeping Manager.