Housekeeping Supervisor – Rooms

Supervision & Team Management

• Supervise and coordinate the activities of room attendants and housekeeping assistants.
• Provide guidance, training, and support to team members to maintain service standards.
• Monitor staff performance, attendance, and conduct, reporting issues to management.
• Ensure staff follow proper grooming, uniform, and conduct standards.

Room Cleaning & Quality Control

• Conduct regular inspections of guest rooms, suites, and corridors to ensure cleanliness, hygiene, and presentation meet hotel standards.
• Ensure rooms are prepared according to guest preferences, including VIPs and special requests.
• Identify maintenance or repair issues and communicate with Engineering or relevant departments.
• Ensure proper use and care of cleaning equipment, tools, and chemicals.

Guest Service

• Respond promptly to guest requests, complaints, and feedback related to room cleanliness.
• Ensure guest rooms are ready and maintained to exceed expectations, including amenities, linens, and hygiene standards.
• Support service recovery efforts when necessary to enhance guest satisfaction.

Workflow & Scheduling

• Assist in planning daily cleaning schedules and allocate tasks efficiently among staff.
• Monitor workflow to ensure timely completion of room cleaning, especially during peak occupancy.
• Ensure proper coverage for all room categories and special room setups.

Inventory & Supplies

• Monitor stock levels of cleaning supplies, guest amenities, and linens.
• Report shortages to management and ensure proper storage and maintenance of supplies.

Safety & Compliance

• Ensure adherence to health, safety, and hygiene standards in all room operations.
• Train staff on safe handling of cleaning chemicals and equipment.
• Promote a safe and secure working environment for all team members.

Reporting

• Maintain records of inspections, cleaning schedules, and staff performance.
• Report operational issues, staff performance, and guest feedback to the Assistant Housekeeping Manager.