Junior Receptionist

Guest Services

• Greet guests and visitors warmly upon arrival.
• Assist with check-in and check-out procedures under supervision.
• Provide basic hotel information, directions, and support with guest inquiries.
• Assist in handling guest requests and reporting issues to senior team members.
• Support in managing luggage requests, transportation arrangements, and general concierge tasks.

Front Desk Operations

• Assist with answering phone calls and directing them to the appropriate departments.
• Prepare registration cards, room keys, and welcome materials.
• Ensure the front desk area is clean, organized, and presentable.
• Support in maintaining guest records and updating information in the PMS (under guidance).
• Help prepare daily lists such as arrivals, departures, and in-house reports.
• Assist with filing, photocopying, scanning, and handling basic correspondence.
• Support with managing lost & found records and documentation.
• Receive and sort guest messages, packages, and mail.
• Assist with stationery inventory, printing materials, and other office tasks.

Team Support & Development

• Work closely with senior receptionists and supervisors to learn SOPs and front office standards.
• Participate in training sessions for customer service, telephone handling, and system operations.
• Provide support to other front office team members during busy periods.