Reservation Manager

Pre-Opening Responsibilities

• Develop and implement the hotel’s revenue and reservations strategy in alignment with brand positioning.
• Participate in the setup of PMS, CRS, Channel Manager, and Revenue Management Systems.
• Define room categories, rate structures, and booking policies.
• Establish Standard Operating Procedures (SOPs) for reservations, revenue reporting, and rate management.
• Coordinate with IT and Sales teams to ensure connectivity with OTAs, GDS, and direct booking platforms.
• Recruit, train, and supervise the reservations team.
• Prepare pre-opening budgets, forecasts, and rate strategies.
• Conduct market research and competitor analysis to determine pricing and positioning.
• Create templates for daily, weekly, and monthly revenue and reservation reports.

Daily Operational Responsibilities

• Oversee daily operations of the Reservations Department, ensuring all bookings are processed accurately and efficiently.
• Develop, monitor, and adjust pricing, yield, and inventory strategies to maximize occupancy and revenue.
• Maintain rate parity across all online and offline distribution channels.
• Monitor daily pickup, booking pace, and forecast accuracy to identify business trends.
• Manage and optimize room allocations for groups, corporate accounts, and online channels.
• Coordinate closely with the Front Office, Sales, and Marketing teams to ensure smooth communication and optimal room utilization.
• Prepare and analyze daily, weekly, and monthly reports (occupancy, ADR, RevPAR, forecast vs. actual).
• Handle and resolve guest or agent inquiries related to reservations promptly and professionally.
• Train and motivate reservations staff to deliver high-quality customer service.
• Monitor system performance and liaise with IT and vendors for technical support or updates.
• Ensure compliance with company policies, brand standards, and data protection regulations.