Job description

Supervise room service attendants and manage shift operations. Ensure timely and accurate delivery of all room service orders. Maintain high standards of tray/trolley setup and presentation. Handle guest requests, special orders, and VIP room service arrangements. Train and guide staff in service standards, upselling, and customer service. Monitor stock levels, requisitions, and equipment maintenance. Conduct quality checks to ensure food presentation and temperature standards. Resolve guest complaints and service recovery professionally. Prepare shift reports and assist with scheduling duties. Ensure adherence to hygiene, grooming, and hotel safety standards.

Requirements

Diploma in Hospitality Management or equivalent. 6+ years of experience in room service or F&B, including supervisory roles. Strong supervisory skills especially managing Food and Beverage service or Room service Ability to multitask and manage fast-paced operations