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Catalonia Grand ZanzibarZanzibar
Job typeFull-time
EducationNot specified
ExperienceAny
VehicleNot required
Job description
- Supervise room service attendants and manage shift operations.
- Ensure timely and accurate delivery of all room service orders.
- Maintain high standards of tray/trolley setup and presentation.
- Handle guest requests, special orders, and VIP room service arrangements.
- Train and guide staff in service standards, upselling, and customer service.
- Monitor stock levels, requisitions, and equipment maintenance.
- Conduct quality checks to ensure food presentation and temperature standards.
- Resolve guest complaints and service recovery professionally.
- Prepare shift reports and assist with scheduling duties.
- Ensure adherence to hygiene, grooming, and hotel safety standards.
Requirements
- Diploma in Hospitality Management or equivalent.
- 6+ years of experience in room service or F&B, including supervisory roles.
- Strong supervisory skills especially managing Food and Beverage service or Room service
- Ability to multitask and manage fast-paced operations
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