Senior Housekeeping Supervisor

Supervision & Team Management

• Supervise and coordinate the activities of housekeeping staff, including room attendants, public area attendants, and laundry personnel.
• Provide guidance, support, and training to team members to maintain service standards.
• Monitor staff performance and attendance, providing feedback to management when necessary.
• Ensure staff adhere to hotel grooming, uniform, and conduct standards.

Room & Public Area Inspections

• Conduct regular inspections of guest rooms, suites, and public areas to ensure cleanliness and presentation meet hotel standards.
• Identify maintenance issues and communicate with Engineering or relevant departments for resolution.
• Ensure proper preparation of VIP rooms and special guest requests.

Operational Support

• Assist in planning daily cleaning schedules, staffing, and room assignments.
• Monitor the housekeeping workflow and allocate tasks efficiently during peak periods.
• Ensure proper use, care, and storage of cleaning equipment, tools, and chemicals.

Guest Service & Quality Assurance

• Respond promptly to guest requests and complaints related to housekeeping services.
• Ensure guest rooms are prepared to exceed expectations, including amenities, linen, and cleanliness standards.
• Monitor and maintain quality control measures for laundry and housekeeping operations.

Administration & Reporting

• Maintain accurate records of inspections, cleaning schedules, lost & found items, and staff attendance.
• Prepare reports on room readiness, VIP preparations, and housekeeping operations.
• Assist management in inventory control and ordering of cleaning supplies, amenities, and linens.
• Ensure compliance with health, safety, and hygiene regulations.
• Conduct staff training on proper handling of cleaning chemicals and equipment.
• Promote a safe working environment within the housekeeping department.