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Catalonia Grand ZanzibarZanzibar
Job typeFull-time
EducationNot specified
ExperienceAny
VehicleNot required
Job description
- Achieve at least 95% guest satisfaction scores in check-in and check-out services.
- Maintain 100% accuracy in billing, posting, and cash handling processes.
- Ensure front desk readiness and presentation standards are met before each shift.
- Resolve guest inquiries or complaints within 15 minutes of notification.
- Ensure compliance with Catalonia brand standards and guest service SOPs.
- Train, supervise, and evaluate team performance for continuous improvement.
- Monitor occupancy forecasts and prepare accurate daily and monthly reports.
- Promote up-selling of rooms and services to maximize revenue (target 10% of monthly front office sales).
- Collaborate with housekeeping and maintenance for room readiness and guest satisfaction.
- Ensure proper handling and privacy of guest data in line with hotel policy and data protection standards.
- Conduct shift handovers with zero discrepancies in records or reports.
- Ensure OSHA, fire safety, and emergency response standards are observed in the front office area.
Requirements
- Diploma or Degree in Hospitality, Front Office, or Hotel Management.
- Minimum of 3–5 years of experience in a 4–5-star hotel Front Office role.
- Strong computer literacy (PMS, MS Office, and reservation systems).
- Excellent communication,
- Supervisory and interpersonal skills.
- High level of professionalism and attention to detail.
- Customer-focused with empathy and a proactive mindset.
- Ability to multitask and remain calm under pressure.
- Strong teamwork and leadership abilities.
- Fluency in English; swahili or other language skills are an advantage.
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